Services

August 19, 2017

Customer Service Outsourcing – A Case Study.

Written by james
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Outsourcing any of your business functions can pose risks, or at least give you reason to lose sleep, but above all, customer service outsourcing is wrought with the most stress. After all, what is more important to a business than its customers? The thought of hiring an overseas firm at a discount rate, with limited monitoring, and asking them to interface directly with your customers is bound to raise your blood pressure. Customer service outsourcing can be done right, and with the proper supervision and training, can be a huge cost-saving benefit to your business. But it can also be done wrong, and the following case study will offer some insight as to what can go awry when outsourcing, in this case.

A mid-sized web services firm in California decided to outsource their call centers to a firm in Bangalore, India. Most of the calls were for sales or technical support, and the business is built on many repeat and long-term customers. They were currently spending over $30 per hour on a call center in the U.S., and the Indian firm offered the services for around $10 an hour http://www.customerserviceuk.org/

The temptation for tremendous savings was immediately apparent here are the main things that went wrong http://www.customerserviceuk.org:

1) Technical issues: A delay in the phone connections resulted in stilted and confusing communications for many customers. While India has a first-rate telecom system, the geographic distance sometimes does cause delays that many U.S. callers are not accustomed to.

2) Priorities: The call center in India had been trained to maximize call volume by keeping calls short and getting their reps to move onto the next call. The company didn’t specify which metrics would be used to measure the success of the call center, so they fell back on what they had been trained to do for a previous client. For the current company, short and hurried calls led to increased customer dissatisfaction.

3) Training issues: The call center in India had a handful of employees trained by their U.S. counterparts, but over time, these employees had to train others, who in turn trained others, and the effect of the training weakened with each step. This led to the occasional mishandling of a call, or the giving out of information that was completely incorrect http://www.customerserviceuk.org.

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August 1, 2017

Advantages of Online Slots Real Money.

Written by james
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Casino games online are like an earthly heaven for those who love gambling. Gone are the days when people who love to gamble have to wait for the vacation, book a flight to their favorite city and enjoy the world of thrill and excitement. Online Slots Real Money provide gamblers far more opportunities than there are available at offline casinos. However, before searching for casino games online, one must understand that not all of the youngsters are eligible to play these tricky games. There is a certain age limit, only those above 21 years of age group are eligible to play these games, whether online or offline.

There are enormous advantages of Online Slots Real Money; a few of them are shared below.

The most appealing and inviting aspect of casino games online is the fact that the majority of online casinos give you an opportunity to play all gambling games almost for free. As for those who charge, the amount is almost negligible as compared to the vast world of gaming opening in front of you. Online Slots Real Money offers you a variety of games at your doorstep. There are certain games that are specialty of a region or particular spot of the country, if you search that game on any casino halls online you will be astonished to find out that not just that original game is available, there are a number of versions of that games present online. Casino games online cut your expenses at the lowest level providing you the opportunity to invest your money for your pleasure. Now if you want to play slots, blackjack or any other similar game, you do not have to travel to any other city or state to take the pleasure. Just join the online casino and you can get the pleasure at your doorstep, sitting comfortably in your bed. No offline casino present whether in Macao or in Los Angeles, is able to compete with vast variety of packages available on an online casino. You can get as many games as you can imagine. Just take a look at the board of the applications available at a particular online casino and you can select the one you are most fond of.

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July 23, 2016

Advantages of Using a United Kingdom area codes list Business Phone System.

Written by james
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A company phone program may be greatest understood to be a multi-line phone system typically utilized by business owners for his or her communication requirements. Company phone system could be anything from a little key program to some massive PBX (Private Department Trade). The initial function of present day company phone systems is they hyperlink phone, pc as well as fax in to one integrated bundle. Just about all methods start with the basic capability to send as well as obtain nearby and United Kingdom area codes list long-distance calls throughout the world. Regular options that come with business phone system include call waiting, contact forwarding, remote access, as well as caller ID. Possibly probably the most attractive features are the auto-attendant. Whenever customers get in touch with, these people hear an automated menu associated with choices. This might include directions to push specific figures to achieve departments within the business (press one to reach product sales, push 2 and much more). Menus could be set up to instantly change after regular hrs and on the weekends.

The auto-attendant function makes even small businesses appear as big companies to the caller.

To prevent clients feeling uneasy while on hold, the majority of United Kingdom area codes list business phone systems have songs upon maintain function.

More sophisticated methods actually allow different types of songs to be designed for various kinds of clients. There is also the required conferencing facility that may quite often prove a boon to business houses. Modern telephone systems have a large amount of sophisticated features. The system offers unlimited plug-ins and every expansion has information developed by the employee that comes upon when there is nobody ready to answer the telephone. There are way of identifying United Kingdom area codes list phone callers (caller ID), saving messages (voicemail), sending calls when the employee is actually elsewhere, and redirecting calls once the worker has run out of the office. Your competition is fierce these days world of commerce as well as small and mid-size companies must take choose to ensure they have the best communication amenities.

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